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FAQS

What is the physical condition of the products sold on Medical Device Store?
Our entire inventory consists of brand name samples and display items which may occasionally show signs of slight wear, as well as new products which become available as a result of surplus inventory.

Is my product covered under warranty?
Our products are warrantied for a period of 30 days after the sale. Detailed warranty information can be found in our Terms and Conditions.

What if I am not satisfied with the product, may I return my purchase?
We offer full credit to your purchasing credit card upon receipt and inspection of the returned item. A returns authorization is always required and can be obtained by contacting us at sales@medicaldevicestore.com. Please do not return an item without a returns authorization, as this will delay the processing of your credit. Returns for credit 30 days after the sale will not be honored, therefore please inspect your purchase upon receipt to ensure the item you have ordered is correct, and has not been damaged in shipping. Further information regarding our return policy can be found in our Terms and Conditions.

What if my product requires service?
MDS recommends our products be serviced by the manufacturer. Contact information is available upon request.

How do I place an order?
Orders are placed through our user friendly online check out process. Orders received during our normal business hours (Monday – Friday, 8AM-4PM EST) will be processed that day. Orders placed after normal business hours will be processed on the next business day. Please note, if you are a new customer claiming tax exempt status, an additional day may be required to ship your order to accommodate the tax exempt verification process. Please forward a copy of your tax exempt certificate to sales@medicaldevicestore.com

What are my payment options?
Payment may be made using a credit card. MasterCard, Visa and American Express are accepted.

How will my order be shipped?
Free Federal express 3rd day shipping is standard and used to ship most orders. Upgraded delivery is also available, and offered as an option at the time of check out. Additional fees will apply for upgraded shipping.

Why should I become a registered customer?
Setting up an account facilitates quicker order entry and check out. Your registration information is considered private; we will not share your contact information.

How can I join your mailing list?
Please sign up here.

Why buy used equipment?
Buying Used equipment provides a lower cost option, while providing value. Items on this site are also available for immediate shipment versus waiting for new items to be in stock.

What countries do you currently sell to?
United States, Mexico, Canada are the only countries we currently sell to.